Debt Recovery Administrator

Our Values & Behaviours

Our people are at the heart of everything we do. Our values and behaviours not only set us apart from our competitors, it also inspires us to create a culture of collaboration which rewards innovation. We appreciate a diverse and inclusive environment and we want everyone to feel valued for their uniqueness, recognised for their diverse talents and where they can be themselves.

It is important to us that any new member of our team can identify with our values and behaviours and as part of the interview process, we will try to ascertain how well you relate to these. Our values are:

• Customer First
• Impactful
• Empowered
• Forward Thinking

We recommend that as part of your interview preparation you consider what each of these means to you and where you might have applied this in your previous experience.

What does the job entail?

The Legal and Disconnections Administrator will be part of a fast paced team and report directly into the Credit Manager. You will be responsible for preparing debt recovery requests, working with third party collection agencies to maximise recovery on a large portfolio of legal and working on insolvency and disconnection cases. You will play an active part in monitoring and dealing with Back Office inboxes, resolve any queries and ensure all data is uploaded accurately for the provision of reports and management of customer information.

Duties & Responsibilities:

• Preparation of third party recovery request paperwork
• Validation of data, customer contact effectiveness & recovery opportunities/options
• Contacting customers via telephone, lettering and/or email prior to sending for debt recovery
• Liaise with third party suppliers to ensure process effectiveness and queries/issues are managed
• Raise invoices on customer’s accounts for charges relating to recovery action
• Track and manage legal action cases, working with solicitors to answer customer disputes
• Review payments recovered and work with accounts receivable to accurately post & allocate
• Identify company administrations/liquidations and contact insolvency practitioners
• Weekly/Monthly reporting to highlight issues and case/value additions or increases
• Challenge existing processes to find more effective ways to work
• Ensure work is delivered in compliance with company procedures
• Any other duties as defined by management

Skills & Experience:

• Exceptional attention to detail
• Experience in being able to multi task in a fast paced environment
• Experience working in a numeric/analytical position
• Excellent administrative, communication and organisation skills
• Good Excel and Word skills
• Confident telephone manner
• Strong team player
• Experience working towards deadlines
• Displays high degree of accuracy
• Knowledge of either the gas or electricity industry is desirable but not essential

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Interested?