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Microbusiness using under 100,000 kWh for Power

Microbusiness using under 293,000 kWh for Gas
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Account Executive - KAM

About Us

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. We are passionate about our employees and recognise that they should be in the centre of everything we do. Our awards reflect the great work we do in developing our teams and providing first class customer service and we are very proud to have held the Investors in People Gold award for the last 4 years.  What are you waiting for? Join our team today!

What does the job entail?

As an Account Executive, you will be the first point of contact for Corona Energy’s customers in both our Gas and Power sectors via telephone, email and web chat. You will provide a professional and excellent level of service at all times by managing customers’ accounts, queries and expectations. You will resolve all billing issues to ensure payments are forthcoming and produce and post invoices in accordance with strict deadlines and customer requirements. You will also promote and up sell additional products and services provided by Corona Energy to existing customers.

Duties & Responsibilities:

  • Validate first invoice produced against newly assigned customers
  • New/ Add customer setup
  • Produce and post all invoices in accordance with the billing runs
  • Check billing outputs and send them within the time frame
  • Carry out invoice amendments as required
  • Resolve unbilled issues as they arise
  • Ensure all systems are updated appropriately
  • Manage change of ownership for both customers
  • Resolve customer queries and complaints in a timely manner
  • Communicate effectively with both customers and colleagues
  • Liaise with third parties in the resolution of queries
  • Assist in training of new starters and or procedures
  • Answering all incoming calls to Customer Service team providing customers with specific information within agreed timescales
  • Providing an efficient service to Corona Energy Customers
  • Manage and maintain Customer accounts
  • Ensure the appropriate systems and procedures are in place, recommending change as appropriate
  • Any other reasonable duties as defined by management

Skills & Experience:

  • Proven experience in a customer facing role
  • Knowledge of billing processes and account management
  • Background within the Utility industry would be desirable
  • Excellent communication, analytical and problem solving skills
  • Excellent written and verbal communications skills via telepho0ne, email and web chat
  • Excellent telephone manner
  • Educated at GCSE level or above
  • Good IT literacy – Microsoft packages including intermediate Word and Excel
  • Able to communicate effectively
  • Flexibility on working hours depending on business needs

Equal Opportunities:

  • Able to demonstrate commitment to equal opportunities through their previous work experiences

What do you get in return?

  • Competitive salary and benefits package
  • Career progression opportunities
  • Profit share
  • Enhanced Pension Scheme
  • Enhanced annual leave options
  • Private Medical Insurance
  • Life insurance and Income protection
  • Day off on your birthday
  • Online learning account
  • Shuttle bus to and from local train stations
  • Free onsite parking

Applicants Privacy:

 

 

 

Interested?

Apply now.

Our teams here at Corona Energy are working safely from home to ensure we continue to provide a high standard of customer care. We are not experiencing any disruption to our services; please continue to contact us in the usual way.

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