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Microbusiness using under 100,000 kWh for Power

Microbusiness using under 293,000 kWh for Gas
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Our Values & Behaviours

Our people are at the heart of everything we do. Our values and behaviours not only set us apart from our competitors, it also inspires us to create a culture of collaboration which rewards innovation. We appreciate a diverse and inclusive environment and we want everyone to feel valued for their uniqueness, recognised for their diverse talents and where they can be themselves.

It is important to us that any new member of our team can identify with our values and behaviours and as part of the interview process, we will try to ascertain how well you relate to these. Our values are:

  • Customer First
  • Impactful
  • Empowered
  • Forward Thinking

We recommend that as part of your interview preparation you consider what each of these means to you and where you might have applied this in your previous experience.

What does the job entail? 

The Collections Executive will join a fast paced and target driven team maintaining a portfolio of SME customers via telephone, email and occasional customer meetings. This is an exciting opportunity for someone who is looking for a role where you can take ownership, implement efficiencies and drive change in a working environment of continuous improvement, offering an excellent customer experience at all times.

Duties & Responsibilities:

  • Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolution
  • Contact SME customers via outbound calls, emails and letters chasing aged debt
  • Work towards set call and DSO targets
  • Regular and proactive contact by telephone, letter, and e-mail
  • Use Excel daily to generate statements and reports
  • Drive relationships with internal and external stakeholders
  • Prepare for and present to management at weekly debt meetings
  • Work with Line Managers on reconciling complex customer accounts
  • Any other reasonable duties as defined by management

Skills & Experience:

  • Ideally over 2 years’ experience in credit control
  • Previous experience of working towards set targets
  • Excellent communication, customer service and interpersonal skills
  • Exposure to conversations with customers around collecting debt
  • Ability to listen to customers and negotiate winning solutions
  • Be able to self-motivate and have a can do- attitude
  • Be able to prioritise workload efficiently
  • Confident in proposing changes and improvements to existing procedures
  • A high degree of numeracy and literacy
  • Intermediate knowledge of Microsoft Excel (including VLOOKUP’s)
  • Knowledge of either the gas or electricity industry desirable but not essential

Equal Opportunities:

  • Able to demonstrate commitment to equal opportunities through their previous work experiences

What do you get in return?

  • Competitive salary and benefits package
  • Career progression opportunities
  • Profit share
  • Enhanced Pension Scheme
  • Enhanced annual leave options
  • Private Medical Insurance
  • Life insurance and Income protection
  • Day off on your birthday
  • Online learning account
  • Shuttle bus to and from local train stations
  • Free onsite parking






Apply now.

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