Debt Recovery Coordinator

Our Values & Behaviours

Our people are at the heart of everything we do. Our values and behaviours not only set us apart from our competitors, it also inspires us to create a culture of collaboration which rewards innovation. We appreciate a diverse and inclusive environment and we want everyone to feel valued for their uniqueness, recognised for their diverse talents and where they can be themselves.

It is important to us that any new member of our team can identify with our values and behaviours and as part of the interview process, we will try to ascertain how well you relate to these. Our values are:

• Customer First
• Impactful
• Empowered
• Forward Thinking

We recommend that as part of your interview preparation you consider what each of these means to you and where you might have applied this in your previous experience.

What does the job entail?

The Debt Recovery Coordinator will be responsible for preparing and sending legal and disconnection paperwork, managing the inbox, resolving customer queries via email and telephone and reviewing company insolvencies and taking the appropriate action.

Duties & Responsibilities:

• Challenging Credit Controllers on accuracy of customer and debt data
• Final contact with the customer before debt is transferred to 3rd party recovery
• Presenting accurate data to 3rd party company
• Developing monthly reporting of customers being managed through the disconnection process.
• Work with external agents to manage the disconnection process
• Validation and reconciliation of invoices from External Agents
• Raise pass through disconnection invoices
• Ad-hoc legal admin support
• Updating all email communication from solicitors
• Tracking legal portfolio
• Reporting on monthly changes
• Reviewing and sending new legal cases
• Supporting with liquidation paperwork
• Reviewing legal cheques/payments identifying cost/interest breakdowns
• Maintain relationship with Solicitors
• To challenge existing processes
• Ensure work is delivered in compliance with company procedures
• Any other reasonable duties as defined by management

Skills & Experience:

• Customer focused
• A high degree of numeracy and literacy
• Be able to priorities workload effectively
• Team Player
• Can do & proactive attitude
• Good knowledge of Microsoft word and Excel
• Knowledge of either the gas or electricity industry desirable but not essential

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Interested?