Key Account Administrator

About Us

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. We currently supply 14% of the industrial and commercial gas market with around 13,000 gas and electricity customers. At Corona Energy our culture is defined by our people. We are passionate about our employees and recognise that they should be in the centre of everything we do. Our awards reflect the great work we do in developing our teams and providing first class customer service and we are very proud to have held the Investors in People Gold award for the last 4 years.  What are you waiting for? Join our team today!

What does the job entail?

The Key Account Manager Administrator will support our Key Account Managers in both pre and post sales. You will manage the administrative duties in ensuring a seamless customer experience following contract committal, assisting in the management of Corona’s Key Accounts.

Duties & Responsibilities:

• Updating and logging renewals for sales targets
• Chasing & monitoring of outstanding documentation liaising with the KAMs and brokers
• Issuing copy documentation
• Sending out AMR performance reports
• Monitoring late starts
• Assisting with transportation pass-throughs
• Liaising with different departments throughout the business regarding the management of customer accounts
• Locking in additional sites
• Sending of lock in emails as well as the creation of tailored welcome packs
• Receiving inbound calls from customers and third parties assisting with questions and queries
• Liaising with SPA and metering to ensure successful registration of ALL meters (ECD inputs, etc)
• Handling objections and generating objection reports; liaising with both SPA and also the customer
• Management of AMR contracts sold to ensure full completion and implementation (Liaison with Metering Team required)
• Maintaining a high level of customer service throughout all of the above
• Any other reasonable duties as defined by management

Skills & Experience:

• Strong team player with the ability to communicate with other departments and individual sales people
• Ability to manage time efficiently
• Previous administration experience
• Experience in a numerical/ analytical position
• Good Excel skills
• Proactive outlook
• Knowledge of the utilities industry is desirable

Equal Opportunities:

• Able to demonstrate commitment to equal opportunities through their previous work experiences

What do you get in return?

• Enhanced annual leave options
• If your birthday falls on a working day you are entitled to have the day off
• Profit share
• Free breakfast everyday
• Fresh fruit delivered Monday – Thursday
• Pension Scheme auto enrolment
• Private Medical Insurance
• Life insurance 4 times your annual salary from first day of employment
• Childcare vouchers
• Eye care scheme

Applicants Privacy:

• Please read our Recruitment Privacy Policyon our careers page to find out more: https://www.coronaenergy.co.uk/about-corona-energy/careers/  

Interested?