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Microbusiness using under 100,000 kWh for Power

Microbusiness using under 293,000 kWh for Gas
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Key Account Manager Administrator

About Us

Corona Energy is a leading independent energy supplier to UK businesses supplying gas and electricity to commercial, industrial and public clients, currently the third largest gas supplier in the UK. With over 14,000 customers and more than 200 employees based in our vibrant Watford office, we are a people focused organisation where we actively embrace a coaching culture to develop personally and professionally. We encourage an active involvement in company initiatives such as 7 Habits of Highly Effective People, as well as having photos and other media of yourself on marketing material. With the vast majority of our employees rating us as good or excellent to work for – what are you waiting for? Join our team today!

What does the job entail?

The Key Account Manager Administrator will support our Key Account Managers in both pre and post sales.

You will manage the administrative duties in ensuring a seamless customer experience following contract committal, assisting in the management of Corona’s Key Accounts.

Duties & Responsibilities:

  • Updating and logging renewals for sales targets
  • Chasing & monitoring of outstanding documentation liaising with the KAMs and brokers
  • Issuing copy documentation
  • Sending out AMR performance reports
  • Monitoring late starts
  • Assisting with transportation pass-throughs
  • Liaising with different departments throughout the business regarding the management of customer accounts
  • Locking in additional sites
  • Sending of lock in emails as well as the creation of tailored welcome packs
  • Receiving inbound calls from customers and third parties assisting with questions and queries
  • Liaising with SPA and metering to ensure successful registration of ALL meters (ECD inputs, etc)
  • Handling objections and generating objection reports; liaising with both SPA and also the customer
  • Management of AMR contracts sold to ensure full completion and implementation (Liaison with Metering Team required)
  • Maintaining a high level of customer service throughout all of the above
  • Any other reasonable duties as defined by the Team Leader

Skills & Experience:

  •  Strong team player with the ability to communicate with other departments and individual sales people
  • Ability to manage time efficiently
  • Previous administration experience
  • Experience in a numerical/ analytical position
  • Good Excel skills
  • Proactive outlook
  • Knowledge of the utilities industry is desirable

Equal Opportunities:

  • Able to demonstrate commitment to equal opportunities through their previous work experiences

Applicants Privacy:

Interested?

Apply now.