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Microbusiness using under 100,000 kWh for Power

Microbusiness using under 293,000 kWh for Gas
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Electrical emergency

In case of an electrical emergency or power outage at your business, you’ll need to ring your operator, call 105 to report the issue.

Gas emergency

If you smell gas or think you have a gas emergency, call the gas emergency services line immediately on 0800 111 999.

Download our gas emergency guide here.

Emergency contacts form

Please complete this form for each supply point with an Annual Quantity over 25,000 therms/732,678 kWh per annum. If none of your supply points has an Annual Quantity over this amount then you do not need to provide emergency contact details.

Suspected theft or crime

To report an energy crime:

Or email:

Distribution Network Operators

For all questions relating to your local distribution of electricity, contact your Distribution Network Operator by calling 105.

Download our distribution network operators guide here.