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Privacy Policy

Corona Energy is committed to keeping your personal data secure, handling it fairly and lawfully. This policy sets out how we collect, use, retain and transfer your personal data. This policy will be updated from time to time on this website and we will notify you of any significant changes.

This policy applies to:

  • Customers and prospective customers
  • Individuals, sole traders, partnerships and companies (where such companies provide us with personal data such as employee names and contact email addresses)
  • Individuals to whom we promote products and services
  • Individuals who contact us on social media or who visit our website

 

Who is responsible for your data?

“Corona Energy” and “we” means the following Corona group companies: Corona Gas Management Limited (company number 02879748), Corona Energy Retail 1 Limited (company number 03241002), Corona Energy Retail 2 Limited (company number SC138299), Corona Energy Retail 3 Limited (Company number 02746961) and Corona Energy Retail 4 Limited (company number 02798334). Corona Energy is the data controller of your personal data and is registered with the Information Commissioner’s Office.

www.coronaenergy.co.uk is a site operated by Corona Energy Limited. We are registered in England and Wales under company number 03241012 and have our registered office at; Building 2, Level 2, Croxley Park, Watford, WD18 8YA.

If you have any questions about your personal data which are not answered by this policy, please email our data privacy manager.

What personal data do we collect?

We aim to collect the minimum amount of personal data necessary to achieve the processing purposes. Data we collect from you includes:

  • Contact data (your name, email address, postal address, phone number, date of birth and any other relevant information necessary to contact or identify you)
  • Financial data (your bank account, payment details and billing records)
  • Technical data (internet protocol (IP) address, your login data, browser type and version, browser plug-in versions, operating system and platform and other technology on the devices you use to access this website. We track technical data by using cookies
  • Usage data (usage of this website and our products and services)
  • Marketing and communication data (your preferences in receiving marketing from us and third parties and your communication preferences)
  • Energy supply data (your supply start date, meter technical details, tariff [and energy consumption details])

For quality and training purposes, we may also monitor and record any communications we have with you, including telephone calls and emails.

We may collect data from other organisations including:

  • Metering and debt information from organisations involved in the supply of energy
  • Energy brokers
  • Councils and postal services
  • Installers and managing agents

Using your personal data

In general, we will only use your personal data under one or more of the following circumstances (each a “lawful basis”):

  • In order to perform the contract we have or will have with you
  • Where we have a legitimate business interest in our desire to run our business and provide service excellence
  • In order to comply with a legal or regulatory obligation
  • Where you have given consent for marketing by us

The lawful basis of each of our activities is set out in more detail below:

Activity Type of data Lawful basis
Contact you if you have been referred by a broker or requested a quote from us • Contact
• Technical
• Legitimate business interest (to assist in developing a customer relationship)
Provide our services to you, including:
• Registration as customer
• Managing payments
• Debt recovery
• Contact
• Financial
• Technical
• Marketing and communications
• Perform the contract
• Legitimate business interest (to run our business and provide services to you; and debt recovery)
Internal analysis of energy usage for forecasting and marketing purposes • Contact
• Financial
• Technical
• Marketing and communications
• Usage
• Energy supply
• Legitimate business interest (to develop our business on the basis of analysing customer requirements)
• Consent
Quality monitoring for training and process improvement purposes • Contact
• Calls and email
• Legitimate business interest (to train our staff to provide excellent service levels)
Data analytics to improve products and services • Usage • Legitimate business interest (to categorise types of customers for our products and services; keep our website updated; develop our business; and develop our marketing strategy)
Manage our business and this website through: trouble-shooting, data analysis, testing, systems maintenance, support, reporting and hosting of data • Contact
• Technical
• Financial
• Usage
• Marketing and communications
• Legitimate business interest (to run our business; provide administration and IT services; network security; and fraud prevention)
• Legal or regulatory obligation

Disclosing your personal data

There will be circumstances where we may need to share your personal data with other people or organisations for the processing purposes set out above. These would include:

  • Our parent company, Macquarie Group Ltd, and other companies in the group which may be involved in providing services to you
  • Service providers who provide engineering and installation services, industry collection and aggregation, IT and system administration services
  • Credit reference and debt collection agencies and court officials, bailiffs, solicitors and others assisting us in debt recovery
  • Professional advisers including lawyers, bankers, auditors, insurers and energy brokers
  • Market regulators and other authorities based in the UK to which we are required to report
  • Agents and subcontractors appointed by us to help in performing our contract with you
  • Energy suppliers and other organisations to deal with switching between suppliers

Protecting your personal data

Corona Energy has implemented appropriate technical and organisational measures to prevent unauthorised or unlawful processing and against accidental loss, destruction or damage of the personal data you provide and expects the same from all its suppliers and service providers. We update and test our physical, logical and procedural security controls on an ongoing basis. We limit access to your personal data to those who need it and train our employees about the importance of maintaining the confidentiality and security of your personal data.

We will retain your personal data only for as long as necessary to fulfil the purposes set out in this policy including the provision of our products and services, the resolution of any disputes or complaints and the detection and prevention of fraud. In some circumstances, personal data will be retained in accordance with statutory and regulatory requirements.

Corona Energy is based in the European Economic Area (“EEA”) but may be required to transfer personal data to third parties outside of the EEA. In this event, we will ensure that safeguards at least equivalent to the EU are in place to protect your data, either by sending it to a country deemed as having adequate protection by the EU or appropriate contractual obligations.

How long do we keep your personal data?

We will keep your personal data for as long as necessary in order to achieve the processing purposes. Where you have an account with us, we will retain your personal data for 7 years following the end of the contractual relationship. If we are required to keep it for longer (for example, for our legal obligations), we will delete it as soon as we have no further need to keep it.

Your legal rights

You have certain rights in law under the EU General Data Protection Regulation in relation to your personal data:

  • Access – you can request a copy of the personal data we hold on you.
  • Rectification – you can request that any incorrect personal data we hold on you is amended
  • Erasure – you can ask us to delete your personal data if it is no longer necessary for the purpose for which it was originally processed or if there are no overriding legitimate grounds for the processing
  • Object to or restrict processing – you may restrict the processing of your personal data in certain circumstances
  • Portability – you may request that we transfer your personal data in a structured, commonly used and machine-readable format to you or a third party chosen by you
  • Withdraw consent – where we rely on your consent to process your information, you can withdraw such consent at any time, although this may restrict or prevent our ability to provide you with products and services

If you wish to exercise any of the above rights, you should contact our data privacy manager.

Corona Energy’s suppliers and service providers are expected to co-operate with us when any of the above rights are exercised and such suppliers and service providers process personal data of the requestor.

Complaints

If you would like to make a complaint, please email our data privacy manager.

You also have the right to raise concerns with the Information Commissioner’s office on 0303 123 1113 or at https://ico.org.uk/concerns/ if you believe that your data protection rights have not been adhered to.

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.coronaenergy.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
  • Our Cookie Policy, which sets out information about the cookies on our site

Information about us

www.coronaenergy.co.uk is a site operated by Corona Energy Limited. We are registered in England and Wales under company number 03241012 and have our registered office at Building 2, Croxley Park, WD18 8YH (we need to get this address confirmed)

We are regulated by OFGEM.

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we have made, as they are binding on you.

 

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

Accessing our site

Our site is made available free of charge (although there may be charges for accessing some of our portals).

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at privacy@coronaenergy.co.uk.

 

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date.

 

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our site
  • Or use of or reliance on any content displayed on our site

If you are a business user, please note that in particular, we will not be liable for:

  • Loss of profits, sales, business, or revenue
  • Business interruption
  • Loss of anticipated savings
  • Loss of business opportunity, goodwill or reputation
  • Or any indirect or consequential loss or damage

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

 

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

 

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Linking to our site

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact privacy@coronaenergy.co.uk

 

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

 

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Contact us

To contact us, please email privacy@coronaenergy.co.uk.

Thank you for visiting our site.