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Microbusiness using under 100,000 kWh for Power

Microbusiness using under 293,000 kWh for Gas
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FAQ & Help

Can my energy supply be cut off?

We understand we are currently living through challenging financial times. We will only every disconnect energy supply when we have exhausted all other options.

The best way to ensure that this does not happen is to contact us if you are struggling to pay your energy invoices. We have a dedicated Credit Management Team who will be happy discuss your situation and work with you to reach a payment arrangement and the different methods we have to support you.

There are also independent agencies who can help you if you are struggling financially, please do visit the below websites for advice:

Energy Help Unit (EHU) is part of the Citizens Advice Bureau:

Business Debt Advice is part of the Money Advice Trust:

Step change – help for self-employed and sole traders: