I’m struggling to pay my bills, what should I do?

We understand we are living in challenging times, and we want to support our customers in any way we can.  Our friendly customer care team is here to talk about your billing concerns.  You can contact our customer care team on 0800 804 8589 9am-5pm Monday to Friday where we will work with you to help find a solution.

You can also visit any of the sites below for advice:

Energy Help Unit (EHU) is part of the Citizens Advice Bureau: https://ehu.org.uk/

Business Debt Advice is part of the Money Advice Trust: https://www.businessdebtline.org/

Step change – help for self-employed and sole traders: https://www.stepchange.org/