I’m struggling to pay my bills, what should I do?

We understand we are living in challenging times, and we want to support our customers in any way we can.  Our friendly customer care team is here to talk about your billing concerns.  You can contact our Customer Service Team on 0800 804 8589 9am-5pm Monday to Friday where we will work with you to help find a solution.

There are also independent agencies who can help you if you are struggling financially, please do visit the below websites for advice:

Citizens Advice England and Wales consumer service on 0808 223 1133 

Citizens Advice Scotland consumer service on 0808 196 8660 

Energy Help Unit (EHU) is part of the Citizens Advice Bureau: EHU 

Business Debt Advice is part of the Money Advice Trust: Business Debtline 

Step change – help for self-employed and sole traders: StepChange Debt Charity