You can now manage your account online using our account management service, myCorona, which gives you a complete overview of your energy portfolio with us. The service makes it easier for you to monitor and control your energy usage and subsequently achieve consistent savings. You can also use the service to submit meter reads and view your billing history.

To obtain your unique log in details you can call us on 0800 804 8589 or email our team at

Log in to myCorona here

Need to contact us? Here’s how

We’re proud of our exceptional customer service. You can contact us quickly and easily with any query by calling us on 0800 804 8589 or by email. If you’re an existing customer you can also send us queries via myCorona.

In the unlikely event that you have a complaint about your service, please give our customer service experts a call on 0800 804 8589, anytime between 8.30am and 5pm, Monday to Friday. We’ll do everything we can to resolve your query quickly, and to your satisfaction.

Contacting the Energy Ombudsman

If you’re not completely satisfied, please let us know. If your complaint is not resolved to your satisfaction within eight weeks, and you are a small or medium-sized organisation, you may be entitled to refer your issue to the Energy Ombudsman.

For details, visit, or phone 0330 440 1624 or 01925 530 263.